Customer Service

General Info

The present regulations describes the sales conditions of the products offered by the online store www.e-dospel.com which is the property of “Dospel Ltd.” situated in Poland, Główna 188, Częstochowa, NIP PL 5732477394.

The online store is used for doing shopping in the internet.

All prices specified for merchandise in the Online Shop already contain the relevant valid VAT.

The store issues an invoice or a receipt of the purchase. In order to issue an invoice you should provide your VAT number and precise address of the receiver which are necessary to issue an invoice correctly. An agreement to issue an invoice is equivalent with the authorisation given to  “Dospel Ltd.” to issue an invoice on bought products without the signature of the client.

Guarantee

DOSPEL company assures efficient operation of the device in accordance with the technical-operational conditions attached to the warranty. The guarantee covers constructional and material defects of devices.

 

  Product Warranty period Conditions
 

RICO, WB-S, NV 20, VENA 300, EF, RIMERA, WB, TRN, COLT, TWIST, All Plastic Assortment

2 years

 

 

STYL, POLO 1 2 4 5 6, STYL II, FRESH , NV, POLO 6 OK., FALA, LOOK, VISCONTI SATIN/CHROME, EURO 1 2 3, TURBO, 

5 years

 

 

WOKS, WOS, EURO 0, WK PLASTIC, WK, WKS, KOM II. KOM III by pass, EURO 0D, WD, WD II, GEJZER/MAXIMUS

5 years

on condition that the bearings have been replaced in the third year of use by an authorized service provider 

 

PLAY

7 years

 

 

 

 

Shipping & Delivery

We offer free shipping for order values from € 300. 
Shipping cost is calculated in shopping cart and depends on weight and destination.  
For delivery time please check the chart below: 

Country

Delivery Time

Carrier

Austria

2

DHL

Belgium

3

DHL

Bulgaria

4-5

DHL

Croatia

5

DHL

Czech Republic

2

DHL

Denmark

3

DHL

Estonia

2

DHL

Finland

4-5

DHL

France

3-4

DHL

Germany

2

DHL

Greece

4

DHL

Hungary

3

DHL

Ireland

3-4

DHL

Italy

3-4

DHL

Latvia

2

DHL

Liechtenstein

5

DHL

Lithuania

2

DHL

Luxembourg

3

DHL

Netherlands

3

DHL

Norawy

5

DHL

Poland

1

DHL

Portugal

4-5

DHL

Romania

3

DHL

Slovakia

3

DHL

Slovenia

3

DHL

Spain

4

DHL

Sweden

3-4

DHL

Switzerland

4-5

DHL

United Kingdom

3

DHL

In case that ordered goods cannot be delivered on time or are not available anymore, through no fault of DOSPEL and despite the fact that a contract has been concluded, DOSPEL will inform you immediately. In such a case of delay you can either agree to wait for the shipment or you can withdraw from the contract.
Privacy & Security

All personal data is fundamentally treated in the strictest of confidence. Your personal data is used to enable the optimum handling of the order, to deliver the merchandise, and to provide services and to handle payments. The Customer has a right to inspect his personal data, to correct them and to request for stopping using them.
See our Privacy Policy for additional data protection information. The Privacy Policy is an integral part of these General Terms and Conditions.
Returns & Exchange

Customer have the right to withdraw from this contract within 14 days without giving any reason.(In this case Customer covers return shipping cost)

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us on email: dospel24@dospel.com or phone: +48 (34) 370-31-67 

 If you withdraw from this contract, we shall reimburse to you all payments received from you, excluding the costs of delivery, without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.Returned items should be complete and never been used.You shall send back the items or hand them over to :

DOSPEL Ltd

Glowna 188

42-280 Czestochowa

POLAND

Complaint

The greatest attentions should be paid to any damage of the packaging and the condition of protective tapes. In case of finding any disagreements between the delivery and the order, or the damage of the product there should be written a protocol in the courier’s presence. Otherwise the complaints would not be taken into consideration.

In case of finding any faults of the product, damage caused during the transport, mechanical damage which does not result from inappropriate usage or disagreements between the delivery and the order, the Customer has a right to make a complaint to the DOSPEL Ltd.To return package should be added an invoice or receipt of the purchase and the description of the causes of the complaint.

If the complaint is considered positively the product will be exchanged to the new one or the customer will be fully refunded (including return shipping cost).

Ordering

  • Search product you want to buy
  • Place the product in the shopping basket ("Add to Cart" button)
  • Proceed to the checkout.
  • Select payment method (PayPal or bank transfer)
  • Click the "Place Order Now" button to finish ordering process
The presentation of our merchandise invites you to submit a purchase offer in the form of an order. Clicking the "Place Order Now" button in the last stage of the ordering process issues a binding order for the products you have placed in the shopping basket. As soon as your order has been received by us, you will receive an automatically generated order confirmation by email. This confirmation does not yet represent a binding purchase contract. The purchase contact only comes into effect with the delivery of the merchandise.

An order that is binding for you comes into effect when all of the data necessary to complete the contract has been entered, you have confirmed acceptance of these terms and conditions and you have clicked the "Place Order Now" button. Up until the moment you click this button, you can change your order and the data associated with your order at any time.

We reserve the right to accept an order. The decision is made at the discretion of DOSPEL Ltd.. If an order is not executed, we will inform you immediately by email. The confirmation of receipt does not constitute a purchase contract; the confirmation of receipt only documents that your order has been received by us.

Payment Methods

All prices shown on the online store inclusive VAT and are binding when your order is taken to dispatch.

The store issues an invoice or a receipt of the purchase. In order to issue an invoice you should provide your VAT number and precise address of the receiver which are necessary to issue an invoice correctly. An agreement to issue an invoice is equivalent with the authorisation given to  “Dospel Ltd.” to issue an invoice on bought products without the signature of the client.

PayPal: You can choose with PayPal if the money is being taken from your bank account or your credit card.It is secure, simple and fast payment method in online shopping - free of charge.We have immediate confirmation of your payment and procced order with no delay.

Bank Transfer: Choose this method and send us the money. We will send your order when the payment arrives in our bank account.
If you choose bank transfer payment please send the amount to the account:

Bank: Deutsche Bank
IBAN: PL88 1910 1048 2511 3800 1817 0002
Swift: DEUTPLPX

DOSPEL Sp. Zo o
Glowna 188
42-280 Czestochowa
Poland

Copyright

Please be advised that all the descriptions and pictures cannot be copied, processed or distributed entirely or partly without our agreement is strictly prohibited and constitutes copyright infridgement. Legal basis: Journal of Laws item 94 no. 24 pos. 83, Journal of Laws item 94 no 43 pos. 170th.